FREQUENTLY ASKED QUESTIONS
What brands are available on the Inocos site?
Inocos works with dozens of different world-renowned brands. To find the brand you want, search it on the upper golden bar.
In case you want some products or brands not available please contact us. Inocos is able to find some products not listed on our website.
Are all your products fresh and genuine?
Inocos products are 100% genuine and produced by the original manufacturer for that particular brand.
See more information here.
I can't find what I need, what should I do?
The product may be listed on our website so try to find it by category or brand. Inocos may not be selling the specific brand or item.
For further information contact us.
What is the difference between EDP, EDT and EDC?
The acronyms stand for "Eau de Parfum", "Eau de Toilette" and "Eau de Cologne" and the differences among these are the amount of essential oils in the fragrance. The most potent type of fragrance that you can buy is the straight perfume. Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. The higher the percentage of essential oils the longer your fragrance will last, and the less you need to apply.
EDP consists of a 12-18% of perfume while EDT with an 8-14% concentration of the essence usually lasts for 2 to 4 hours and EDC 3-7% low concentration of oils.
Is it safe to buy online?
Inocos has no access to your financial or banking data. Since the payment is done through PagBrasil or Paypal, security and confidence are assured. At Inocos, we guarantee top online safety so that your shop experience is completely transparent and secure. Inocos is not responsible for fraudulent use done by third parties, not directly involved in a transaction.
How to buy online?
Shopping is easy, convenient and secure. To start your purchase you can search your product by name, reference or brand. If you prefer you can freely explore the different menus and categories.
Once you have selected your desired item click “Add to cart” to place an item in the shopping basket. Next complete the required billing information:
- Country
- Name and email
- Address
- Payment Method
Do I have to register with Inocos to place an order?
It is not mandatory but we recommended because having a personal account allows you to track orders, review your order history and rewards points. Besides, your online purchasing experience is easier and simpler and you only have to enter basic details (name, email and password).
These details are important for us to provide you a top personalized experience according to your interest and needs.
What are the forms of payment?
For your convenience and security, Inocos has partnered with reference companies in payment methods. Our partners for online payments are:
- Paypal
- PagBrasil
For your comfort, we offer several payment methods:
- MB Way and ATM
- International Credit Card
- PayPal Express Checkout
- Google Pay, Apple Pay
- UnionPay, Alipay, WeChat Pay, Klarna... and more (via Stripe)
- Bank Slip
- Pix
- Brazilian Credit Card (Instalments up to 5x)
- Brazilian Debit Card
- PayPal
- Bank Transfer
For more information click here.
Can I pay in installments for my purchases?
Yes, it is possible to pay your Brazilian credit card purchases in up to 5 installments.
Where are products shipped from?
All products are shipped from our logistics center, based in Matosinhos, Portugal. Therefore, purchases made outside the European Union may be subject to customs taxes upon entry into the destination country. Payment of this tax is the customer's responsibility.
Can I receive my products at the address I wish? Even in the office?
Yes of course. For your convenience, you receive your orders at the address you choose. It can be at your home, in your office or at an address that suits you and interests you.
How long does it take for the order to be delivered?
The delivery time depends on the destination to which the order will be shipped.
After the products are dispatched, the delivery times are as follows:
- Mainland Portugal delivers on the next business day after dispatch.
- Madeira and Azores deliver within 5 business days after product dispatch.
- Rest of Europe delivers within 5 to 9 business days after product dispatch.
- Brazil delivers within 5 to 9 business days. See the Tax Free option.
- Rest of the world delivers within 7 to 14 business days after product dispatch.
Shipments to countries outside the European Union may experience delays due to customs retention in the destination country.
For more information, click here.
Can I track the shipment of my order?
Yes, all shipments have a tracking number. You can track the shipment through the carrier's website or by contacting Inocos. This information will be sent in the shipping confirmation email.
Does Inocos deliver worldwide?
Yes, we ship worldwide. To ensure proper transportation and delivery, all our shipments have a tracking number so that you can track the shipment.
What is the cost of shipping?
For purchases over 60€, shipping is free within the European Union.
See detailed information here.
What happens if I'm not at the delivery address to receive my order?
For shipments to Mainland Portugal, the courier will contact you to schedule a new delivery.
In Brazil, the postal service will make a second delivery attempt.
Can I exchange or return a product?
Yes, it is possible, but certain rules must be followed. To make everything clear, please access the Return & Refund page, where all the conditions are described.
I didn't like the service, how can I complain?
First, let us express our regret that you are not satisfied with the service provided.
Inocos works to satisfy its customers to the fullest. Nevertheless, we understand that there are always setbacks.
Every day, we do our best to offer customers the best deals, have the desired stock for their orders, ensure fast shipments, and successful deliveries.
If you want to report your dissatisfaction so that we can improve, you can contact us.
How should the product be returned?
The product should be returned as new, in the original box, along with the documents and manuals (if applicable). We do not accept the return of products that appear to have been used.
When making the return, you should write the following in the comments section of the postal form: "This shipment is a return related to an online purchase at www.Inocos.pt and should not be subject to taxation." This reference is essential to prevent the shipment from being taxed upon arrival in Portugal.
This process is detailed on the Return & Refund page, which you should read to clarify all your doubts and understand your rights.
How will my personal data be used?
There are three different types of data that are treated differently:
- Name and email: These data are used by Inocos to send orders, inform the customer, run promotions, etc. Inocos never provides these data to other entities. These data are confidential and are used only for the purposes mentioned above.
- Other personal data such as address and nationality: These data are used only to ship orders. Inocos does not provide these data to third parties. These data are confidential and are used only for the purpose mentioned above.
- Credit card data: Inocos does not have access to this data. Why? Because you chose a payment method that is completely transparent and secure for the customer, redirecting them to a PayPal or PagBrasil page. This way, the customer can be assured that their data is not even provided to Inocos.
For more information, please consult our privacy policy.
What is Inocos?
Inocos is a Portuguese company exclusively online, specializing in high-end perfumery, cosmetics, makeup, and hair products. Glamour, charm, allure, and luxury are experiences we like to provide to our customers so they can enjoy them to the fullest.
We only sell world-renowned brands, and all products are 100% original. Our products are authentic, and therefore, they have a fair price.
We aspire to provide the best advice and offer the best information because we want to gain the trust of our customers. We invest in customer service and information.
For more information, click here.